Below FAQ are some common concerns of our customers; if you have other questions, please just send them to hello@brandeddustylane.com.au.
All online orders will be shipped within 2-5 working days, we try to send everything as soon as possible and hope to have it to you with 7-15 working days. You will receive a tracking when it is dispatched. Please understand we don't take responsibility for any delays with Australia Post. Disputes can be lodged online or in store at Australia Post.
If you see it online and we are out of stock, we can let you know when new stock is due or sign up to our newsletter and we do some stock updates here too. We will continue to update FAQ's information page as we go....
We want to make sure that our customers love their purchase. You are welcome to return goods if you have changed your mind or ordered the wrong size with the exception of Jewellery*! You have 30 days from the date of purchase to do this. We can not exchange/return products no longer available to us for change of mind. All approved returns are issued with a store credit for the value of the goods, valid for 12 months from the original purchase date. We do not refund. *JEWELLERY - FOR REASONS OF SAFETY & PRODUCT INTEGRITY, WE DO NOT EXCHANGE OR ACCEPT THE RETURN OF JEWELLERY. If you are unsure, please just email us at hello@brandeddustylane.com.au and we will be happy to help you out.